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e-commerce at Chapters, Canada

You are in 2011, Christmas time and some of the last minute preparations are left for online transaction with the whales of e-commerce, like Amazon or Zappos or smaller players - Altrec, REI. One of the e-book providers in Canada with a large brick-and-mortar presence is Chapters. And in this time and age, it takes six hours to receive an e-gift from Chapters !!!!

I don't know what went wrong but my inclination to support a local business versus Amazon when the ingrained quality of service is years behind subsides substantially.

Not only I HAD to buy and admit the humiliation of not having the egift for the owner of a Kobo reader BUT, in the same day I HAD the delight of handling the egift for a Kindle owner. Transaction went smooth, no headaches, normal service in this time and age. Why all small players in US can do it elegantly and Chapters with its almost monopoly of book stores in Canada has a sub-par delivery? I will trust less and less any kind of innovation or keeping abreast in the e-commerce or electronic digital rights any company which cannot handle an electronic transaction in minutes.



Well done Chapters, keep going !

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